shipping policy
Order Processing
Please allow 1–3 business days for us to receive, process, and prepare your order for shipment after it is placed. Once your order is shipped, you will receive a notification email with tracking information.
Shipping Destinations & Methods
At this time, K-BROWN ships to addresses within the United States only unless otherwise stated. Orders are shipped from our U.S. warehouse and delivered via trusted carriers.
Available shipping methods may include:
- Standard Shipping — estimated delivery within 5–10 business days
- Expedited Shipping — faster delivery options available at checkout
Shipping charges are calculated at checkout based on the shipping method selected.
Delivery Timeframes
Delivery times vary by carrier and destination, and while we aim to deliver promptly, actual arrival dates are estimates and not guaranteed. Factors that may affect delivery timing include carrier delays, weather, and high volume periods.
Shipping Costs
Shipping costs will be displayed at checkout before you complete your purchase. Any applicable taxes or duties are the responsibility of the customer.
Free shipping thresholds (when offered) will be clearly communicated on the website or during promotions.
Shipping Restrictions
Certain products cannot be shipped to some locations due to carrier or regulatory restrictions. If an item cannot be shipped to your address, we will notify you as soon as possible.
Risk of Loss
Once the package is picked up by the shipping carrier, the risk of loss or damage transfers to you. If your package is lost or damaged in transit, please contact the carrier with your tracking information. You may also contact customer service for support.
Customs & Import Duties
If you have questions about your order status or delivery, please contact our support team at: